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Privacy Policy

At FlowSafe HomeCare (“we”, “us”, “our”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, forms, and communication channels.

What Information We Collect

We collect information in the following ways:

A) Information You Provide Directly

When you:

  • Fill out our “Contact Us” form

  • Complete our scorecard or booking form

  • Request a quote

  • Book a £49.99 Home Preventative Check

  • Message us via WhatsApp, text, or email

We may collect:

  • Full name

  • Email address

  • Phone number

  • Address or postcode

  • Description of your plumbing issue

  • Uploaded images (photos of leaks, pipework, etc.)

  • Booking details (date, time, service type)

B) Automatic Information (Website Use)

We may collect:

  • IP address

  • Device and browser type

  • Pages visited

  • Time spent on the site

  • Cookies (see section below)

C) Payment Information

If you purchase a service (e.g., Home Preventative Check), payments are processed securely through Stripe or GoCardless.

We do not store or access your full card details.

How We Use Your Information

We use your information to:

  • Provide plumbing services

  • Respond to your enquiries

  • Schedule bookings and reminders

  • Send scorecard results

  • Deliver reports and follow-up messages

  • Process payments

  • Improve our services and website

  • Send appointment confirmations, updates, and reminders

  • Communicate through WhatsApp, SMS, or email

We never sell your information.

Legal Basis for Processing (UK GDPR)

We may process your information under the following legal bases:

  • Contract: To provide the service you booked or requested

  • Consent: When you submit a form or opt into communication

  • Legitimate Interest: To improve services or respond to enquiries

  • Legal Obligation: For tax, accounting, or legal requirements

How We Store & Protect Your Information

Your data may be securely stored in:

  • GoHighLevel (CRM)

  • Stripe / GoCardless (payments)

  • Google Workspace (email + reports)

  • Secure booking systems (calendar & forms)

We use industry-standard security measures to prevent:

  • Unauthorised access

  • Data loss

  • Data misuse

  • Cyber threats

Sharing Your Information

We only share your data with trusted third-party providers necessary to deliver our services:

  • Stripe / GoCardless (payments)

  • GoHighLevel (CRM + emails + booking)

  • Google (email + reports + file storage)

  • WhatsApp (supported messaging)

We do not share your information with marketers, advertisers, or unrelated third parties.

Cookies & Tracking

Our website may use cookies to:

  • Improve performance

  • Analyse traffic

  • Remember user preferences

  • Provide a smoother browsing experience

You can disable cookies in your browser settings.

Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent (for marketing or emails)

To request this, contact us at:
[email protected]

Data Retention

We retain personal data only for as long as necessary:

  • Customer inquiries: up to 12 months

  • Job records & reports: up to 6 years (legal/accounting requirement)

  • Marketing consent: until you opt out

External Links

Our website may contain links to:

  • Booking pages

  • WhatsApp chat

  • Social media

  • External resources

We are not responsible for the privacy practices of third-party websites.

Children’s Privacy

We do not knowingly collect data from individuals under 16.

Contact Information

If you have questions about this Privacy Policy, contact us at:

📧 [email protected]
📞 07960 245 277
🌐 flowsafehomecare.com

We provide fast, reliable, and affordable plumbing services for homes and businesses. Our team ensures your satisfaction with high-quality solutions.

Our Services

Leak Detection & Repair

Tap, Toilet & Valve Repairs

Plumbing Installations & Replacements

Home Plumbing Maintenance

Silicone Resealing & Water Ingress Prevention

Stopcock Location, Testing & Tagging

Contact Now

+447960245277